How can we help?
Helpful information and answers to common Petlume questions.
Need some help?
For technical problems, suggestions and privacy requests, contact us directly.
Email uspetlume@matteocarachino.com
Frequently asked questions
Practical answers to help you make the most of Petlume.
Do I need an account to use Petlume?
No. You can create and manage pet profiles without registering a Petlume account.
How do I add a pet?
Open Settings → Pets to manage your pet profiles and add another pet.
How do I switch between pets?
Tap the profile selector near the top of the app and select the pet whose information you want to see.
What can I record in Health?
You can organize vaccinations, medication, veterinary visits and weight measurements. This information helps with organization and does not replace veterinary advice.
What is Life Map?
Life Map arranges moments recorded in the Journal along a visual path so you can revisit your pet’s story.
How do reminders work?
Reminders require notification permission in iOS. You can change it in your device’s Settings. Notifications are optional.
How do I create a backup?
Open Settings → Data and Backup and choose a manual file or iCloud backup. Store the file safely and make sure you can access it when needed.
Does an iCloud backup sync data automatically?
A manual backup is a copy of your data. It should not be confused with continuous synchronization across devices.
How do I protect app access?
In Settings you can enable Face ID or Touch ID if supported by your device. Authentication is handled by iOS.
What happens if I delete the app?
Removing an app normally removes its local data. Copies saved separately, such as iCloud backups or exported files, may remain available.
How do I report an issue?
Email petlume@matteocarachino.com with your Petlume version, iPhone model and iOS version. Do not attach unnecessary personal or health information.